Healing Trust Names Top Ten Healing Hospitals™
Mercy Gilbert #1 – Eberst Named CEO of the Year
The Baptist Healing Trust, through its subsidiary, Healing Trust Services, is
pleased to announce its 4th annual list of Top Ten Healing
Hospitals™ for 2008. Topping this year’s list is Mercy Gilbert Medical Center,Gilbert, Arizona(CHW) Mercy’s CEO, Laurie Eberst was
also named Healing Hospital™ CEO of the
Year by the six-member national selection panel. (*see related article below)
The panel also singled out the Mayo Clinic, Rochester, Minnesota
for its exceptional ability to consistently deliver the finest overall
medical care of any organization in the country. This year, the Baptist Healing
Trust offers special acknowledgment to the Mayo Clinic for the first “In a Class By
Itself” recognition.
The panel also noted three research and teaching hospitals as rising stars with respect to the issue of loving care. In addition, three general hospitals have embarked on the journey toward establishing Healing Hospital™ environments. These six are noted rising stars.
“Healing Hospital™ recognition was created to honor hospitals and leaders that have made a special commitment to creating cultures of Radical Loving Care”
according to Erie Chapman, President and CEO of the Trust.
This year’s selection panel reviewed hospitals coast-to-coast before making their decisions. The panel included Dr. George Mikitarian, President and CEO of three-time Healing Hospital™ winner Parrish Medical Center, Titusville, Florida; Jason Barker, President and CEO, St. Mary’s Hospital, Apple Valley, California; Dennis Vonderfecht, President & CEO, Mountain States Health System, Johnson City, Tennessee; Roy Elam,
M.D., Vanderbilt University Medical Center; Erie Chapman, J.D., President &
CEO of the Baptist Healing Trust; and Catherine Self, Sr. Vice President of the
Trust.
#1. Mercy Gilbert Hospital, Gilbert AZ. (Catholic Healthcare West.) Laurie Eberst, CEO http://www.mercygilbert.org
This gorgeously conceived, built
and operated hospital, located in a Phoenix suburb, is the epitome of the Healing Hospital™. Led by the 2008 CEO of the year, Laurie Eberst, Mercy Gilbert has established an extraordinary reputation for
Radical Loving Care. It began when
Eberst decided to do a brilliant and uncommon thing. As the hospital was being
built, she began hiring staff that, in addition to their regular credentials,
possessed A Servant’s Heart. She understood that it wasn’t the building that
would make a great hospital; it was the way the hospital was staffed and run.
Using her own leadership initiative and drawing, as well, from her colleague Dr.
Mikitarian, at Parrish Medical Center, a previous Healing Hospital CEO of the Year, and others, Eberst assembled a top notch team and has led the growth of an admirable culture of loving care.
The hospital has been so successful that an addition was planned and built that doubled inpatient beds. In addition, we recognize Mercy Gilbert for:
Actively creating a healing physical environment, integration of work design and technology, with a culture of Radical Loving Care, and note these programs:
§
No One Dies Alone program – volunteers trained
to be loving companion in absence of family/friends
§
Reflection touch cards at each door – "Pause, Reflect, Heal"
§
Sacred work pins for all employees
§
Implementation of the Healing Code Blue
experience in which the code team lingers with a patient who has passed away to
honor the life of that patient.
§
High employee and patient morale throughout the
organization.
§
Solid financial performance.
§ Arizona Business Magazine (#1 Small Size Acute Care)
§
Previous Top Ten Healing Hospital (Ranked #2);
§
Phoenix Business Journal (Best Places to Work in the Valley)
The Baptist Healing Trust, along with the Blue Ribbon panel,
extends its congratulations to Mercy Gilbert Hospital for achieving highest recognition as a Healing Hospital™
The other top ten Healing
Hospitals™ recognized by the Trust and the panel are listed below. Each will
receive a certificate along with permission to represent their organization as
an officially recognized Healing Hospital™ for their performance during 2008.
Each has demonstrated an extraordinary commitment to patient and
employee-centered care that has won them the recognition they deserve.
2. St.Joseph Hospital (St. Joseph Health System) Larry Ainsworth, president 525 beds, 3800 employees
-Magnet designation for nursing
-U.S. News & World Report America’s Best Hospitals for Orthopedic Care, 2007, 2008
-Leapfrog Group (Top Hospitals)
-Gallup (Great Workplace Award, 2007, 2008)
-Superior rating in overall patient experience again in 2008 California rating agency.
– HCAHPS Score: above 80 %
3. Griffin Hospital, Derby, CT.
Patrick Charmel, President and CEO http://www.griffinhealth.org.
§
160 bed/1200 employees
§
Committed to personalized,
humanistic, consumer-driven health care in a healing environment;
§
Planetree Affiliate – home hospital
§
The Numerous Awards won by Griffin include:
§
2008 Top
Leadership Team in Healthcare (Health Leaders Magazine)
§
Distinguished Hospital for Clinical
Excellence” – 2008 and 2006 (top 5% of hospitals nationally) – Patients
receiving care at a hospital rated in the top five percent in the country have,
on average, a 27 percent lower chance of mortality and a 14 percent lower risk
of complications.
§
Fortune Magazine
(100 Best Companies to Work)
§
HCAHPS Score: 80% or above.
-
Baylor Medical Center Dallas (BaylorHealthCare John B. McWhorter, President;1,000 beds/5225 employees/faith-based)
§
2008 NQF National
Quality Healthcare Award;§
The Leapfrog Patient-Centered Care award;§
U.S. News
& World Report designated Baylor University Medical Center at Dallas
(Baylor Health System – Joel Allison CEO) top 50 hospitals in five categories in its 2008 "America's
Best Hospitals" issue (16 years in a row);§
Consumer Choice Award by the National Research
Corporation (NRC)
-
Magnet Award for "Excellence in
Nursing" from the American Nurses Credentialing
-
HCAHPS Score above 80%
5. Kings Daughters Medical Center, Brookhaven, MS. Phillip Grady, President and CEO.www.kdmc.org
122 beds; 327 employees – providing quality health and wellness services in a Christian environment
- HCAHPS Score: nearly
90% – among the highest in
the country. -
Exceptional employee morale.
THE SECOND FIVE:
6. Sharp Healthcare; San Diego (regional,four-hospital health care delivery system based in San Diego, California. Michael
W. Murphy, President and Chief Executive Officer, Sharp
HealthCare http://www.sharp.com
14,000 employees
§
Vision: Transform the health care experience for our patients and their
families.
§
Malcolm Baldrige National Quality
Award;
§
Gold-level award recipient by the
California Council for Excellence (CCE) for the California Awards for
Performance Excellence (CAPE) program, the state-level affiliate of the
Baldrige Award, in 2006.
§
Four hospitals in system
-
Highline Medical Center, Burien, Washington. Mark Benedum, CEO http://www.highlinemedicalcenter.org
§
1500 employees; 200 physicians on medical staff
§
Awards include:
o 2008
Washington State Quality Award (Governor’s Office)
o 2008
AHA Silver Performance award
o 2008
“5-Star” Rating from Cleverly & Associates (an Ohio-based firm specializing
in healthcare financial and operational benchmarking studies and reports)
First Planetree hospital in Washington (healing gardens available to
patients and staff)
-
Skagit Valley
Hospital, Mount
Vernon, WA Gregg A. Davidson, CEO. http://www.skagitvalleyhospital.org
§
150 beds/1000 employees
§
To
serve our communities with compassion and dignity, one patient at a time; recent
expansion incorporating many healing hospital design principles.
§
High
patient, employee and physician satisfaction.
9. Redwood Memorial, Fortuna, CA (St.
Joseph of Orange).Vice President Bob Branigan 707-725-3361 http://www.redwoodmemorial.org
§
25 Bed/ 1200….critical access hospital
§
Values: Dignity, service, excellence justice
§
HCAHPS Score: n/a
§
cornerstones program focusing
orientation/on-boarding on holistic perspective, journey,
§
healing gardens, labyrinth
10. Mercy Health System, Janesville, WI.
Javon R. Bea President and CEO http://www.mercyhealthsystem.org
§
This
Three-hospital system totals 364 beds and 3,856 partners, 285 of whom are
employed physicians; 65 facilities serving 24 communities throughout southern Wisconsin and northern Illinois
§
In the opinion of the panel, MHS hospitals
provide exceptional health care services resulting in healing in the broadest
sense….promoting physical, emotional
and spiritual healing. Encouraging greater family unity. Helping patients and
loved ones gain acceptance of a medical condition. Providing compassionate
support.
§
Number 11 in Top 100 Integrated Healthcare Networks
(Verispan) and Modern Healthcare
Magazine;
§
2007 Malcolm Baldrige Quality Award;
§
Ranked number two in
the nation on AARP’s Best Employers for Workers Over 50 list;
§
Working Mother
magazine's 2007 100 Best Companies for Working Mothers
|
|
*Rising Stars Massachusetts General Hospital, Boston
; Cleveland Clinic, Boston's Beth Israel Hospital
General Hospitals & Systems; Memorial Hospital, Jasper, Indiana; Baptist
First, Montgomery, Alabama; Hillcrest Baptist, Waco, Texas
————————————————————————————————————————-
*Laurie Eberst Named Healing Hospital
CEO of the Year
Arizona Hospital Chief is model of Loving Leadership
Laurie Eberst, President and CEO of Mercy Gilbert Hospital, part of the
Catholic Health West Health System, has been named Healing Hospital CEO of the
Year for 2008 by the Nashville, Tennessee-based Baptist Healing Trust (The
Trust.)
“The six-member national panel was
unanimous in selecting Laurie Eberst,” according to Erie Chapman, President
& CEO of the Baptist Healing Trust. “Ms. Eberst is the epitome the kind of
leader this award was designed to recognize. She is simultaneously strong-minded
and compassionate. Her leadership has enabled the growth of an exception
culture of radical loving care at Mercy Gilbert.” Chapman continued.
Ms. Eberst is the second CEO to
receive this recognition from the Baptist Healing Trust. George Mikitarian,
President and CEO of Parrish Medical Center,Titusville, Florida was last year’s recipient.
Eberst’s
loving leadership is contagious. As Kim Hashim, vice president and chief
nursing officer at Mercy Gilbert said in NurseWeek
magazine, “We have learned that providing a loving and compassionate
environment that is aesthetically pleasing promotes healing.”
This
loving contagion spreads to frontline staff as well. “Radical loving care is an outflow of an
inner reality of love, compassion, kindness, peace, patience, goodness,
self-control, and joy,” says Libby Pierce, RN. “As a pediatric nurse, I look
and listen to the whole heart of a person, of a child and their family and I go
the extra mile to meet the spoken – and the unspoken – needs.”
Throughout
her career, Eberst, originally trained as an R.N., has established a strong
reputation as a loving leader who knew how to integrate her nurse training with
superb leadership ability. Integrity, compassion, and caring are hallmarks of
her leadership style. She stays in close touch with first line staff by
rounding regularly, conducting question and answer sessions, and visiting
patients.
Eberst was
an early advocate of the concepts of Radical Loving Care and Sacred Work
advanced by the Trust. Her assistant, Jan Reed, even designed a lapel-pin
version of the three-part symbol of Radical Loving Care which is now
distributed nationally by the Trust. As one travels with Eberst around Mercy Gilbert, it is easy to see why she's been successful. Her interactions with employees are a model of loving leadership.
The
Baptist Healing Trust extends its congratulations to Laurie Eberst for winning
recognition as Healing Hospital CEO of the Year for 2008. We believe she will
always represent the best in what hospital leadership should be for
organizations that care about both mission and overall excellence.
Journal of Sacred Work 
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