We are redeemed by our compassion. Yet, compassion seems to be chronically misunderstood. Most people see compassion as simple kind-heartedness. It is more than that.
I remember speaking with a Chief Nursing Officer once about a nurse who had developed a record of chronic mistakes in patient care. "But, she's so kind and compassionate," the CNO told me.
"She may be kind, but she's not compassionate," I responded. "If she were compassionate, she would either improve her clinical performance or resign."
Compassionate leadership calls us to make sure that nurses like this either improve or leave. In fact, it is cruel and unfair to patients to allow a poor performing nurse to continue practicing.
For caregivers, to live with compassion means to bring the highest competence possible to the care of patients. For example, there is nothing compassionate about making clumsy mistakes over and over and then being nice to the patient. What is compassionate is to live our highest skill levels with respect, discipline and caring.
The compass in compassion means that compassion directs us to walk a path in which we live both skill and kindness. The balance is crucial. Only Love can help us find this balance.
-Erie Chapman
Leave a reply to Victoria Facey Cancel reply